top of page

 

 

 

Effective Date: 1/2/2018

​

At Opulence Fashions, we want you to absolutely love your purchase. If for any reason you are not satisfied, we offer a simple and customer-friendly 15-Day Return Policy.

​

1. Eligibility for Returns

To qualify for a return:

  • Items must be returned within 15 days of delivery.

  • Items must be unused, unworn, unwashed, and in their original condition.

  • All tags, accessories, and original packaging must be included.

  • Items marked Final Sale or Non-Returnable cannot be returned.

2. Return Merchandise Authorization (RMA) Number

Before sending any item back, customers must request an RMA Number.

To receive an RMA:

You will receive a unique RMA number, which must be written clearly on the outside of the return package.
Returns sent without an RMA number may experience delays or be rejected.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

  • We recommend using a trackable shipping method.
    Opulence Fashions is not responsible for lost or untraceable return packages.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 24 hours of delivery.

  • Provide photos of the item and packaging.
    We will replace the item or issue a store credit/refund at no cost to you.

5. Refund Processing

Once your return is received and inspected:

  • Refunds will be issued to the original payment method within 5–7 business days.

  • Store credit can be issued upon request.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

6. Exchanges

We currently offer exchanges on eligible items.
To exchange an item:

  1. Request an RMA Number.

  2. Return the original item.

  3. A replacement will be shipped once the return is processed.

7. Cancellations

Orders may be canceled within 1/2 hour of purchase. After this window, the order may already be processing.

bottom of page